TOROS Training Tutorials
Digital Products
Purchase & Refund Policy
Clear expectations for your TOROS digital training collection.
All digital sales are final
All sales of TOROS digital collections are final. We do not offer satisfaction refunds, returns, or exchanges for a change of mind. Please review the product description, included materials, and available introductory offerings before purchasing.
Duplicate charges and download problems
If you believe you were charged twice for the same purchase, received the wrong collection, or cannot access or use the supplied files because they are faulty, email jelanimurray@trainwithtoros.com. Include your order number or checkout email and a brief description of the issue so we can investigate.
We will help restore access or provide the correct working files. Confirmed duplicate charges will be refunded. If we cannot provide the purchased materials in working form, we will refund the affected purchase. Any applicable refund will be issued to the original payment method; the time before a credit appears depends on your bank or payment provider.
What your purchase includes
Each product page identifies the videos and supporting materials included in that collection. The Basketball Ballhandling Core Collection includes 10 videos; the Complete Collection includes all 17 videos, including the Core selection. These collections are one-time purchases, not subscriptions. Other collections and future releases are separate.
Delivery and account access
After successful payment, your purchased collection is available as a ZIP download through your TOROS account. Unzip the collection before opening its guide or offline viewer. Individual videos are supplied as MP4 files for playback on a compatible device.
Account access and re-downloads remain available while TOROS hosts the collection. Downloaded files can be kept for your own training. If a purchase is refunded, access associated with that purchase ends; please delete the refunded collection and discontinue its use.
Need help?
Contact jelanimurray@trainwithtoros.com for missing downloads, duplicate purchases, or technical problems. We will help investigate and resolve delivery or file-access issues.
This policy applies to TOROS digital collections purchased through this website. Coaching services and apparel are covered by their respective purchase terms. Nothing in this policy limits any rights you have under applicable law.
Effective October 16, 2026.